If a Medicaid waiver provider agency is going to find success, they need to optimize and streamline their back-office procedures. Having professional DSPs who care about the individuals that they serve is not enough.
Provider agencies and human service organizations need to utilize tools and methods that are up-to-date and cost effective. This means transitioning away from outdated procedures that may have worked in the past, but are now problematic.
Eliminate Outdated & Inefficient Methods:
For example, provider agencies need to eliminate the use of paper timecards and spreadsheets. With the demands of electronic visit verification (EVV), accurate workforce scheduling and monitoring of staff compliance responsibilities; an old-fashioned printed spreadsheet will no longer work. These inefficient tools and methods will only hurt an agency’s ability to accurately monitor their workforce and regulatory requirements, as well as reduce chances to optimize their overall cash flow.
Waiver provider agencies, and their direct care staff, are not paid enough when one considers the importance of their work. It only makes sense to maximize office assets and use all resources to their full potential. This is where good technological solutions allow supervisors and DSPs to increase their productivity while simultaneously improving compliance and data accuracy.
Agencies need modern workforce management tools that grant DSPs the ability to quickly see their assigned shift schedule. This scheduling information should ideally display communication from supervisors as well as any additional shift notes. Direct care staff also should have quick access to online maps. This will greatly reduce or eliminate missed visits.
An integrated management system allows supervisors and managers to verify that their sites have staff coverage. The required EVV functionality provides an additional level of accountability for DSPs and their managers.
Modern applications need an intuitive interface that fully integrates with EVV requirements and other digital demands, such as generating timecards. These built in features allow for mobile and fixed visit verification. An ability that increases and agencies overall efficiency and proof of compliance. In addition, managers have access to a broad array of reports and workforce analytics.
Beyond the Proof of Visit:
The federal requirement for EVV functionality should be seen as an opportunity to capture better data about an agencies workflow. An EVV solution that functions both in and out of data coverage while capturing GPS data is valuable. Especially when is it fully integrated with scheduling functions and other time collection tools. Good workforce management for waiver provider agencies allows supervisors to quickly locate any gaps or overlaps in the delivery of services. In this way, organizations can utilize EVV data instead of seeing it as an unnecessary burden.
Since EVV information has already been recorded, it can be used to verify schedules and generate digital timecards. This pushes beyond EVV requirements and provides for a more convenient delivery of services, while allowing for easy integration with a variety of payroll software solutions.
The administrative goal for any agency is to streamline the administrative billing process. Any tools that make for the importation and approval of services delivered is helpful. Making sure that EVV data, employee hours and consumer profiles are correctly matched up is essential. Otherwise, an organization’s administrative staff will have to waste valuable time and resources during this validation process.
Who We Are:
We provide software tools and account management services for Ohio Provider Agencies that deliver supportive care for individuals with developmental disabilities. The eWebSchedule software package is just one of the services offered by ABCS RCM (Advanced Billing & Consulting Services). At the end of the day, eWebSchedule’s tools streamline an agencies operational and administrative expenses.
Advanced Billing & Consulting Services delivers a variety of solutions for healthcare professionals, including account management & billing services for waiver provider agencies.
As a company with a long history in Ohio, eWebSchedule has an established track record of providing services and tools that optimize a provider agency’s workforce and billing process. We are proud of the fact that as an Ohio-based company, we are very familiar with the unique needs and challenges facing Ohio waiver provider agencies.
Contact ABCS for more information at 614.890.9822.
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